As a SPDB credit cardholder, you not only acquire the benefits of a sophisticated modern lifestyle, you will also have access to valuable protection features
We protect your purchases worldwide. Should items purchased with your SPDB Credit Card be stolen or damaged within 30 days of purchase, you can receive compensation of up to RMB5,000 per year. If you have a Gold Card, you can even claim up to RMB10,000 per year. This added protection gives you yet another reason to use your Card more. (Policy subject to related Insurance Terms and Conditions)
If you believe there are discrepancies on your monthly statement, contact us immediately. As an indication of our trust in you, and you will not be required to repay the amount under dispute until the transaction is proven true and correct.
We provide free Photo Card service, giving you added security when you sign for purchases.
If your Card is ever lost or stolen, call our 24-Hour Customer Service. Your lost report will be effective immediately, and liabilities resulting from unauthorized transactions thereafter will be borne by us. What’s more, we will also quickly issue you a replacement card and a new PIN.
As the SPDB Credit Card plays an increasingly important role in your life, its loss can be a distressing experience. If you need to replace your card quickly, call our 24-hour Customer Service at 800-820-8788, and we'll send out your new card within 24 hours.
Our Credit Card Center is backed by Citi's leading fraud-prevention system. This system uses advanced technology to provide you with the most secure and reliable protection, including the tracking and verification of suspicious transactions.
   
     
 
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